Refund Policy

30-day money-back guarantee

We offer a 30-day money-back guarantee, which exceeds Paddle's minimum 14-day refund requirement. If you are not satisfied with your NAMI Pro purchase, you can request a full refund within 30 days of your order date.

This refund guarantee applies with no exceptions or conditions. You do not need to provide a reason or meet any special criteria to request a refund.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit https://paddle.net and look up your order using the email address you used at checkout, or contact us at support@namisecurity.io and we will help.

Paddle's own refund policy is available at https://www.paddle.com/legal/refund-policy.

Cancelling your subscription

You can cancel your subscription at any time from My Plan in your ASK NAMI settings. After cancelling, you keep access to NAMI Pro until the end of the billing period you have already paid for, and you will not be charged again.